Play responsibly,
stay safe
399bet believes entertainment is enjoyable only when it stays within control. Follow our tools and guidelines to keep yourself and your family safe.
Keep gaming from becoming a problem
Online betting and casino games are a form of entertainment for many people. However, when it goes beyond casual fun and turns into a habit, it can create various difficulties in personal and family life. 399bet always wants its users to engage with the platform in a healthy and informed way. That is why we provide multiple protection tools and self-limit options, so you can set your own boundaries.
Gaming should be enjoyable — not stressful. Play within your budget, on your own terms. Set a limit and stick to it.
Reading our Terms and Conditions will show you how 399bet works to keep the gaming environment safe and transparent. We are particularly committed to preventing minors from gaining access and to raising awareness among adult users.
Gambling addiction is a recognised mental health condition. If you or someone close to you feels that gaming is getting out of control, seek help without delay. 399bet's 24-hour live chat and email support team is always ready to assist you in both Bengali and English.
The 21+ age limit is strictly enforced
To ensure that minors cannot use this platform in any way, we kindly ask parents and guardians to use parental control software on your devices and keep your login details secure. If a child or teenager has accidentally accessed an account, please inform our support team immediately.
Our Privacy Policy explains in detail how 399bet verifies user identity and stores data. Protecting personal information is an integral part of our responsible gaming policy.
Set your own limits
399bet's tools below help you stay in control of your gaming. Contact support to activate any of them at any time.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. No deposits beyond the set limit will be accepted.
Deposit ControlSession Time Limit
Decide in advance how long you can play in a single session. Once the session ends, you will be disconnected automatically.
Time ManagementLoss Limit
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed.
Loss ControlAccount Pause
If you want to take a break for a few days, temporarily suspend your account — from one day to several weeks.
Temporary BreakSelf-Exclusion
Request self-exclusion to stop playing for an extended period or permanently. Once active, you will not be able to log in to your account.
Permanent BreakContact Support
To activate or change any tool, contact our 24/7 live chat or email — support is available in Bengali.
24/7 SupportDo not ignore these signs
When gaming becomes a problem, certain behaviours tend to appear. If you notice any of the signs below in yourself or someone close to you, it is important to take care.
- Feeling the urge to deposit more even after your budget runs out, or placing bets repeatedly to try to recover losses.
- Hiding gaming activity from family or friends, or lying about how long you have been playing.
- Diverting money from daily expenses, bills, or debt repayments in order to play.
- Spending excessive time gaming while neglecting work, studies, or family responsibilities.
- Feeling restless, irritable, or anxious when not playing — as though you cannot feel good without it.
- Trying to cut down on gaming multiple times without success, or being unable to stop even when the thought crosses your mind.
- Using gaming as a way to escape stress, loneliness, or emotional pain.
If you notice any of these signs in yourself, take the matter seriously. Visit our FAQ section for answers to common questions about responsible gaming.
Do not hesitate to seek support
Seeking help rather than carrying the burden alone is the sensible choice. You can find support from the sources below.
399bet Live Chat
Our 24/7 live chat support operates in both Bengali and English. Requests related to self-exclusion, deposit limits, or account closure can be made instantly.
Email support
You can write a detailed message and send it by email. Our support team will respond promptly and your privacy will be fully maintained.
Family and Friends
Talk to a trusted family member or friend. People close to you can provide the most effective support — sharing the situation is easier to manage than keeping it hidden.
Professional Advice
Speak with a psychiatrist or counsellor. Gambling addiction can be treated — many people have successfully changed their habits with professional support.
Mental Health Organisations
Organisations providing mental health services in Bangladesh offer addiction counselling and therapy. Contact the mental health department of your nearest hospital.
Ways to keep gaming under control
Set your budget first. Allocate a fixed amount before each session. Once that budget is gone, stop playing for the day — trying to recover losses only makes things worse.
Keep track of your time. Monitor how long you are playing. Use 399bet's session time limit tool to log out automatically after a set period.
Do not bet on impulse. Avoid betting when you are in a bad mood, tired, or under pressure. Decisions made when distracted often lead to losses.
Gaming is not a substitute for income. It would be a mistake to treat betting or casino games as a reliable source of earnings. It is a form of entertainment — treat it as such.
Take regular breaks. Instead of playing every day, take breaks from time to time. Set aside time for family, friends, or other hobbies.
Do not play with borrowed money. Only play with money you can afford. You should not use loans, borrowed funds, or money needed by your family for gaming.
Responsible Gaming FAQ
Contact 399bet's 24/7 live chat or email support to request self-exclusion. Let us know whether you want a temporary or permanent block. The support team will deactivate your account promptly.
Yes. You can request a limit change through support at any time. However, a safety delay may apply when raising a limit — lowering a limit takes effect immediately.
You will be given the opportunity to withdraw your balance before self-exclusion is activated. You can withdraw a minimum of ৳500 via bKash, Nagad, Rocket, Upay, or bank transfer.
Contact us immediately via live chat or email. The support team will take the necessary steps to secure your account. Change your password and review your login history.
No. To open an account at 399bet and take part in any betting or casino activity, you must be at least 21 years old. If age cannot be verified, the account will be closed and the balance will be returned.
Yes, gambling addiction is a recognised mental health condition that can be treated through counselling and therapy. Hospitals and organisations providing mental health services in Bangladesh can offer help with this. Taking action at the right time makes recovery possible.