Privacy Policy

This Privacy Policy ("Policy") applies to the 399bet platform and all related services. When you use the 399bet website, create an account or use any of our services, your information is processed in accordance with this Policy. Please read and understand this Policy — it explains important matters regarding your privacy.

If you do not agree with any part of this Policy, please stop using our services and do not create an account. For details about the general terms of using 399bet, please read our Terms and Conditions page, which outlines the overall framework for using the service.

This Policy applies to users residing in Bangladesh. No one under the age of 21 may register or participate in betting activities on 399bet.

When you create an account or use services on the 399bet platform, various types of information are collected. The categories of information collected are listed below:

2.1 Registration and Identity Information

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Username and password chosen by the user
• Mailing address and country information

2.2 Financial and Transaction Information

• Deposit and withdrawal history
• Transaction details via bKash, Nagad, Rocket, Upay or bank transfer
• Information provided for payment method verification

2.3 Usage and Technical Information

• IP address, device type and operating system
• Browser information, cookies and session data
• Login times, betting activity and preferred game categories
• Navigation patterns and duration on the platform

2.4 Communication Information

• Messages sent to the support team via live chat or email
• Issue descriptions and attached screenshots or documents
• User comments or suggestions

399bet collects and uses user information only for specific and legitimate purposes. The main purposes are described below:

399bet does not sell or commercially rent your personal information to third parties. However, information may be disclosed in the limited circumstances listed below:

4.1 Service Provider Partners

We work with trusted technology partners for payment processing, technical infrastructure and customer service support. These partners have access only to the information necessary for their work and operate under strict confidentiality agreements.

4.2 Legal Obligations

If providing information is required under applicable laws in Bangladesh or by a court order, 399bet will comply with that obligation. In such cases, we will make every effort to notify the user in advance, unless prohibited by law.

4.3 Fraud and Abuse Prevention

If account fraud, money laundering or any other form of abuse is suspected, relevant information may be shared with investigating authorities. This step is taken to protect the interests of all users.

The 399bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences.

5.1 Cookies We Use

• Essential Cookies: For login sessions and security functions — disabling these will prevent the platform from working properly.
• Performance Cookies: For monitoring page loading speed and detecting errors.
• Preference Cookies: To retain language, display settings and previous session information.
• Analytics Cookies: To understand user behaviour and improve services.

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, please note that disabling some cookies may limit platform functionality.

399bet has implemented several technical and administrative measures to keep your information secure. Notable among these are:

• SSL Encryption: All data transmitted between the website and servers is encrypted using SSL technology.
• Data Masking: Payment information such as mobile banking numbers is partially hidden when stored.
• Restricted Access: Only authorised staff can access personal information.
• Regular Security Audits: Regular checks are carried out to identify system vulnerabilities and address them promptly.
• Two-Factor Verification: An additional OTP-based verification step for suspicious login attempts or financial activity.

No data transmission over the internet is entirely risk-free. However, 399bet is committed to always making every effort to keep your information secure.

399bet retains your personal information only for as long as is necessary to fulfil the original purpose for which it was collected, or as required by legal obligations.

In general, financial transaction records and identity verification documents are retained for the required period even after an account is closed, after which they are securely deleted or anonymised.

399bet believes that every user should have control over their own personal information. We therefore ensure the following rights:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide that information within a set timeframe.

8.2 Right to Correct Information

If any information in your profile is incorrect, please contact our customer service team to have it corrected. Keeping your information accurate is also important for the security of your account.

8.3 Right to Close Your Account

You may permanently close your 399bet account at any time. In that case, your personal information will be deleted within the limits permitted by law. To learn more about responsible gaming, visit our Responsible Gaming page, which explains self-exclusion and account limit options in detail.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages from 399bet, you may use the "Unsubscribe" option in any message or contact support. However, essential account-related messages cannot be turned off.

399bet does not provide services to anyone under the age of 21. We verify age at registration, and if a minor's account is identified, it is closed immediately and the related information is securely deleted.

If you are aware of any minor using our platform, please notify our support team immediately. You can also read the About Us page to learn more about our services.

399bet may update this Privacy Policy from time to time due to business needs, technical changes or legal obligations. Any significant changes will be announced on the website and, where possible, communicated to the registered email address.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. It is therefore recommended that you visit this page periodically.

If you have any questions, concerns or complaints about this Privacy Policy, please contact us. 399bet's customer service team provides support in Bengali and English 24/7.

Answers to common questions can be found in our FAQ section, which compiles answers to common queries about accounts, payments and privacy.